Silk Eye Mask – Deep Sleep & Dark Circles | Velvet Wellness
Silk Eye Mask – Deep Sleep & Dark Circles | Velvet Wellness
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Return and Exchange Policy
Return and Exchange Policy
No Return Policy :
SavvyOutlet No Return Policy
Thank you for shopping at SavvyOutlet. "We currently do not accept returns, but if your item arrives damaged or incorrect, our support team will resolve it within 48 hours. Your satisfaction is our priority." We appreciate your business and strive to provide you with the best products and service. Due to the nature of our dropshipping business model, we have a strict no-return policy. Please read this policy carefully before making a purchase.
No Returns
All sales are final. We accept returns or exchanges for any damaged or defective products only which are purchased on our website. Please ensure that you review your order carefully before completing your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue by offering a replacement or a partial refund, depending on the situation. Please provide the following information when contacting us:
- Order number
- Description of the damage or defect
- Photos of the damaged or defective item
Lost or Missing Items
If your order is lost or if you receive an incomplete shipment, please contact our customer support team within 7 days of the expected delivery date. We will investigate the issue and take appropriate action, such as resending the missing items or issuing a refund for the missing items.
Product Descriptions and Images
We strive to provide accurate product descriptions and images on our website. However, please note that colors and appearance may vary slightly due to different display settings and lighting conditions. We encourage you to read product descriptions thoroughly and review customer feedback before making a purchase.
Customer Satisfaction
While we do not accept returns, your satisfaction is important to us. If you have any concerns or issues with your order, please contact our customer support team at [support@savvyoutlet.in]. We are committed to addressing your concerns and providing a positive shopping experience.
Contact Us
If you have any questions about our No Return Policy, please feel free to contact us at:
Email: support@savvyoutlet.in
Thank you for choosing SavvyOutlet for your shopping needs. We appreciate your understanding and support.
Refund Policy :
SavvyOutlet Refund Policy
At SavvyOutlet, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes issues may arise, and we want to ensure that your shopping experience is smooth and satisfactory. Please read our refund policy carefully.
Eligibility for Refunds
We offer refunds under the following conditions:
1. Damaged or Defective Items : If you receive an item that is damaged or defective, you may request a refund. Please contact our customer support team within 7 days of receiving your order with the following information:
- Order number
- Description of the damage or defect
- Photos of the damaged or defective item
2. Incorrect Items : If you receive an incorrect item, we will issue a refund. Please contact our customer support team within 7 days of receiving your order with the following information:
- Order number
- Description of the incorrect item
- Photos of the incorrect item
3. Non-Receipt of Order : If your order does not arrive within the estimated delivery time, you may request a refund. Please contact our customer support team with your order number and any relevant tracking information.
Refund Process
Once your refund request is received and approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
Non-Refundable Items
Please note that the following items are not eligible for refunds:
- Sale items
- Gift cards
- Personalized or custom-made items
How to Request a Refund
To request a refund, please contact our customer support team at [support@savvyoutlet.in] with the required information as mentioned above. Our team will review your request and respond within 48 hours.
Contact Us
If you have any questions about our refund policy or need assistance, please feel free to contact us:
- Email: support@savvyoutlet.in
We are committed to resolving any issues and ensuring your satisfaction with our products and services. Thank you for choosing SavvyOutlet for your shopping needs.
support@savvyoutlet.in
INVALID REASONS
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at savvyoutlet. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
CANCELLATIONS
In the event you wish to cancel your order, please contact us at
support@savvyoutlet.in
If the order has already shipped, we would be unable to stop the package.
CASH ON DELIVERY TERMS
CASH ON DELIVERY TERMS
- Placing "cash on delivery" order for fun and refusing it at the time of delivery is a punishable cybercrime. Please place "cash on delivery" order only if you want to accept the parcel.
- - We provide "cash on delivery" service in India only for customers' convenience, in all other countries, we accept only online payments. Please do not misuse this service.
- - Open delivery is not available. Each parcel is Seal packed and they are having insurance to Protect it from Fraud. Under this insurance policy, no one can open it before paying the full order amount. Customer care email support@savvyoutlet.in

Indulge in unparalleled comfort and achieve truly restorative sleep with our premium Silk Eye Mask from Velvet Wellness. Crafted from high-density, double-layered 100% pure mulberry silk, this luxurious eye mask is designed to block out light completely, creating the perfect environment for deep rest. Whether you struggle with insomnia, battle puffy eyes, or wish to diminish dark circles, our silk sleep mask offers a gentle, breathable, and soothing solution for a more refreshed you. Experience the difference a truly comfortable sleep aid can make in your daily well-being.
Our Velvet Wellness Silk Eye Mask is engineered for maximum comfort and effectiveness. The ultra-soft elastic strap is fully adjustable, ensuring a perfect, pain-free fit that stays put throughout the night without tugging or leaving marks. The natural properties of silk are inherently hypoallergenic, allowing your delicate eye area to breathe while keeping dry air out, making it an ideal choice for sensitive skin and those prone to dry eyes. Transform your sleep routine and wake up feeling revitalised, ready to take on the day with bright, rested eyes.
Key features
- Pure Mulberry Silk: Made from high-density, 100% natural mulberry silk with double-layer filling for ultimate softness and durability.
- Complete Blackout: Effectively blocks out all light, creating an optimal dark environment for uninterrupted sleep, anytime, anywhere.
- Adjustable Comfort Strap: Features an ultra-soft, pain-free elastic strap that adjusts to fit all head sizes comfortably and securely.
- Hypoallergenic & Breathable: Natural silk fibres are gentle on skin, hypoallergenic, and allow air circulation, preventing irritation and dryness.
- Reduces Puffy Eyes & Dark Circles: The smooth, cool surface of silk helps soothe the delicate skin around the eyes, reducing puffiness and the appearance of dark circles.
- Travel-Friendly Design: Lightweight and compact, making it an essential travel accessory for restful sleep on planes, trains, or in hotels.
- Ideal for Various Needs: Perfect for individuals seeking insomnia relief, migraine sufferers, shift workers, or anyone desiring enhanced relaxation.
Materials & care
Material: 100% Pure Mulberry Silk with Double Layer Filling
Care Instructions: Hand wash gently with a mild, pH-neutral detergent in cool water (max 30°C). Do not wring or twist. Lay flat on a clean towel to air dry, away from direct sunlight. Do not bleach, tumble dry, or iron at high temperatures. Store in a cool, dry place.
FAQ
- Q: How does this silk eye mask help with insomnia?
- A: Our silk eye mask creates a completely dark environment, signaling to your brain that it's time to sleep. This helps regulate your natural sleep cycle and can significantly aid in achieving deeper, more restful sleep, making it an excellent tool for insomnia relief.
- Q: Is the strap adjustable and comfortable for all head sizes?
- A: Yes, the eye mask features an ultra-soft, adjustable elastic strap designed to fit comfortably on all head sizes without causing pressure or leaving marks, ensuring a pain-free experience throughout the night.
- Q: Can this eye mask help reduce puffy eyes and dark circles?
- A: Absolutely! The smooth, cool, and breathable nature of pure silk is gentle on the delicate skin around your eyes. It helps to reduce friction, soothe puffiness, and create an optimal environment for skin recovery, which can lessen the appearance of dark circles over time.
- Q: What are the benefits of using a silk eye mask over other materials?
- A: Silk is naturally hypoallergenic, breathable, and incredibly smooth, reducing friction on your skin and hair. Unlike cotton, it doesn't absorb moisture from your skin, helping to keep the delicate eye area hydrated. It also provides superior light blocking and comfort compared to synthetic materials.
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