Ice Pack Eye Mask – Cooling Relief for Puffy Eyes | Pillowva
Ice Pack Eye Mask – Cooling Relief for Puffy Eyes | Pillowva
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Return and Exchange Policy
Return and Exchange Policy
No Return Policy :
SavvyOutlet No Return Policy
Thank you for shopping at SavvyOutlet. "We currently do not accept returns, but if your item arrives damaged or incorrect, our support team will resolve it within 48 hours. Your satisfaction is our priority." We appreciate your business and strive to provide you with the best products and service. Due to the nature of our dropshipping business model, we have a strict no-return policy. Please read this policy carefully before making a purchase.
No Returns
All sales are final. We accept returns or exchanges for any damaged or defective products only which are purchased on our website. Please ensure that you review your order carefully before completing your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue by offering a replacement or a partial refund, depending on the situation. Please provide the following information when contacting us:
- Order number
- Description of the damage or defect
- Photos of the damaged or defective item
Lost or Missing Items
If your order is lost or if you receive an incomplete shipment, please contact our customer support team within 7 days of the expected delivery date. We will investigate the issue and take appropriate action, such as resending the missing items or issuing a refund for the missing items.
Product Descriptions and Images
We strive to provide accurate product descriptions and images on our website. However, please note that colors and appearance may vary slightly due to different display settings and lighting conditions. We encourage you to read product descriptions thoroughly and review customer feedback before making a purchase.
Customer Satisfaction
While we do not accept returns, your satisfaction is important to us. If you have any concerns or issues with your order, please contact our customer support team at [support@savvyoutlet.in]. We are committed to addressing your concerns and providing a positive shopping experience.
Contact Us
If you have any questions about our No Return Policy, please feel free to contact us at:
Email: support@savvyoutlet.in
Thank you for choosing SavvyOutlet for your shopping needs. We appreciate your understanding and support.
Refund Policy :
SavvyOutlet Refund Policy
At SavvyOutlet, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes issues may arise, and we want to ensure that your shopping experience is smooth and satisfactory. Please read our refund policy carefully.
Eligibility for Refunds
We offer refunds under the following conditions:
1. Damaged or Defective Items : If you receive an item that is damaged or defective, you may request a refund. Please contact our customer support team within 7 days of receiving your order with the following information:
- Order number
- Description of the damage or defect
- Photos of the damaged or defective item
2. Incorrect Items : If you receive an incorrect item, we will issue a refund. Please contact our customer support team within 7 days of receiving your order with the following information:
- Order number
- Description of the incorrect item
- Photos of the incorrect item
3. Non-Receipt of Order : If your order does not arrive within the estimated delivery time, you may request a refund. Please contact our customer support team with your order number and any relevant tracking information.
Refund Process
Once your refund request is received and approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
Non-Refundable Items
Please note that the following items are not eligible for refunds:
- Sale items
- Gift cards
- Personalized or custom-made items
How to Request a Refund
To request a refund, please contact our customer support team at [support@savvyoutlet.in] with the required information as mentioned above. Our team will review your request and respond within 48 hours.
Contact Us
If you have any questions about our refund policy or need assistance, please feel free to contact us:
- Email: support@savvyoutlet.in
We are committed to resolving any issues and ensuring your satisfaction with our products and services. Thank you for choosing SavvyOutlet for your shopping needs.
support@savvyoutlet.in
INVALID REASONS
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at savvyoutlet. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
CANCELLATIONS
In the event you wish to cancel your order, please contact us at
support@savvyoutlet.in
If the order has already shipped, we would be unable to stop the package.
CASH ON DELIVERY TERMS
CASH ON DELIVERY TERMS
- Placing "cash on delivery" order for fun and refusing it at the time of delivery is a punishable cybercrime. Please place "cash on delivery" order only if you want to accept the parcel.
- - We provide "cash on delivery" service in India only for customers' convenience, in all other countries, we accept only online payments. Please do not misuse this service.
- - Open delivery is not available. Each parcel is Seal packed and they are having insurance to Protect it from Fraud. Under this insurance policy, no one can open it before paying the full order amount. Customer care email support@savvyoutlet.in

Discover ultimate comfort and relief with our premium Ice Pack Eye Mask, designed to soothe tired eyes and enhance your sleep quality. Whether you're battling puffy eyes, a nagging headache, or simply seeking deep relaxation, this cooling gel eye mask is your perfect companion. Crafted from hypo-allergenic soft cotton, it provides a gentle touch while the integrated, non-toxic gel pack delivers a refreshing coolness that helps reduce stress and tension. Experience unparalleled comfort and wake up feeling revitalised.
Our Ice Pack Eye Mask is engineered for both comfort and effectiveness. The lightweight and breathable design ensures total blackout, making it ideal for use at home, during travel, or even on a long car ride. The adjustable elastic strap guarantees a secure yet comfortable fit for all, without tangling hair or applying unwanted pressure on your nose. It’s a versatile solution for anyone needing a moment of calm or a full night of undisturbed sleep, offering relief from various discomforts like sinus pressure, dry eyes, and dark circles.
Key features
- Integrated Cooling Gel Pack: Features a removable, non-toxic, latex-free, and odourless PVC gel insert for long-lasting cooling relief.
- Soft & Hypo-Allergenic Fabric: Made from high-quality soft cotton, gentle on sensitive skin and breathable for maximum comfort.
- Total Blackout Design: Effectively blocks ambient light, promoting deeper, more restful sleep anywhere, anytime.
- Comfortable Elastic Strap: Ensures a secure, pain-free fit without tugging hair, suitable for men and women.
- Multipurpose Relief: Excellent for alleviating headaches, migraines, sinus pressure, puffy eyes, dark circles, and general eye fatigue.
- Travel-Friendly: Lightweight and compact, making it an essential accessory for flights, train journeys, or quick naps.
Materials & care
The mask itself is crafted from soft, hypo-allergenic cotton fabric, ensuring breathability and gentleness against your skin. The cooling gel inserts are made from non-toxic, latex-free, and odourless soft PVC. To clean the eye mask, gently hand wash the fabric component with mild soap and water. For the gel pack, simply wipe it clean with a damp cloth. Store the gel pack in the refrigerator for optimal cooling effect before use.
FAQ
- Q: How do I use the cooling gel pack?
- A: Simply place the gel pack in your refrigerator for a few hours until it reaches your desired cool temperature. Insert it into the eye mask pouch before use.
- Q: Is this eye mask suitable for travel?
- A: Absolutely! Its lightweight and compact design makes this sleep mask for travel an ideal companion for flights, long car rides, or any situation where you need to block out light and relax.
- Q: Can it help with migraines or headaches?
- A: Yes, the soothing coolness from the ice pack eye mask can provide significant relief from headaches, migraines, and sinus pressure by helping to reduce inflammation and tension around the eyes.
- Q: Is the strap adjustable?
- A: Yes, the eye mask features a comfortable and adjustable elastic strap, ensuring a snug yet gentle fit for various head sizes without causing discomfort or tangling hair.
- Q: How often should I clean the eye mask?
- A: We recommend hand washing the fabric mask component as needed, especially after extended use or if it comes into contact with makeup or lotions, to maintain hygiene and comfort.
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